Refund policy

At Sip Culture, we want you to enjoy your order. If something isn’t right, email us at vmcfarlane03@gmail.com with your order number and a description of the issue. Please include clear photos when possible if an item arrived damaged, defective, misprinted, or incorrect.

Coffee and tea

For food safety and quality, we do not accept returns of coffee or tea. Please do not mail these products back.

If your coffee or tea arrives damaged or incorrect, or your order does not arrive, contact us as soon as possible. We will review the issue and work with you on an appropriate replacement or refund.

We do not offer refunds solely because a roast or flavor is not to your personal taste.

Made-to-order merchandise

Our merchandise is made to order. We do not accept returns or exchanges for a change of mind or because the wrong size or color was selected at checkout.

If merchandise arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. If your package does not arrive, contact us within 30 days of the estimated delivery date. We will review the issue and arrange an appropriate replacement or refund.

Please do not send merchandise back unless we provide return instructions.

Incorrect addresses and missing packages

If you entered an incorrect address or selected the wrong item, contact us as soon as possible. Changes may not be possible once fulfillment begins, and additional shipping charges may apply if an order needs to be reshipped.

If tracking shows a package was delivered but you have not received it, contact us so we can review the tracking and circumstances. A replacement or refund is not automatic.

Approved refunds

Approved refunds will be issued to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider. Nothing in this policy limits your rights under applicable law.